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Account Manager

Account Manager

The Account Manager is responsible for establishing and tracking the direction of key accounts, looking for growth opportunities within those accounts, and ensuring that Blue North resources are delivering on the promise to the client. The account manager will oversee all of the account initiatives and will lead the team who will effectively and accurately execute client deliverables on a project by project basis.

Account coverage may be adjusted as necessary to meet client or agency needs/demands. From time to time, the account manager may be called upon to provide additional account management/coordination for other Blue North accounts

Responsibilities: 

 Primary

  • Maintain strategic and creative direction of account
  • Prepare proposals and creative briefs for client review and approval
  • Develop and sustain relationships with key people in an account
  • Seek new revenue generating opportunities within the account
  • Write and monitor account plan for client satisfaction and growth opportunities
  • Lead the Blue North internal team to execute with excellence
  • Drive the regular reporting cycle to client
  • Support/lead consulting engagements
  • Keep client happy

Secondary

  • Provide input and support to other accounts
  • Participate in overall teambuilding of Blue North account management team

Required Skills & Experience 

You may not have all of this, but this is the ideal:
  • 5-7 years of experience in a client service setting like:
    • Fundraising environment (either as a marketer or a fundraiser)
    • Account management experience with a marketing agency
  • Experience with or in the not-for-profit sector
  • Can create an outstanding client (or customer) experiences
  • Over the top communication skills, orally and written, but more importantly an amazing ability to listen
  • Able to keep several balls in the air at once and still deliver quality
  • Aptitude for understanding data driven decision making
  • Open to ongoing learning and continuous improvement