Account Coordinator - Missions

Who we are

Blue North works exclusively in the social sector as a full-service fundraising agency to help nonprofits connect with donors and grow their fundraising revenue. We work with a wide variety of clients including international development, hospitals and healthcare, and missions and human services organizations across North America.

We are proud to help clients create compelling fundraising magic – and then scale it. We use data mining and insights, mass personalization tools and techniques, deep fundraising knowledge, automated communications technology and multiple channels to deliver the right messages to the right people at the right time. We are passionate about our clients’ work and the good they want to achieve.

About the role

In this newly created role at Blue North and reporting to the VP, Client Engagement, the Account Coordinator will provide support to our Missions team members with many different aspects of our clients’ fundraising campaigns who are located across the US. Acting as the point person, success in this role will come from effectively supporting business outcomes and providing excellent customer service to all stakeholders. Leading with influence and purpose, you will be part of a team whose work is helping our clients to address homelessness and poverty on a global scale by providing shelters, meal and job training programs.

This is an excellent opportunity for those looking to jump-start their career in the marketing and fundraising space with the potential to grow and advance on the Account Management team or within the company.

What you’ll do in the role:

• Support Missions Account Executive, Project Manager, VP and other team members with annual strategic plans and fundraising campaigns
•  Act as the first point of contact and establish strong relationships with clients, internal teams, vendors and other stakeholders by promptly responding to phone calls and emails, effectively solving problems and fulfilling client requests, and ensuring high quality customer service standards are met
• Support team members with administrative tasks like invoicing, scheduling, reporting, data entry, and assist with the creation of annual plan workbooks and creative strategy briefs
• Schedule client meetings and provide additional support when needed with creating templates for agendas and presentations and reserve and gather any necessary meeting resources

• 1 to 2 years’ experience in a similar client-facing, administrative role; fundraising or non-profit experience is a bonus
• Social media and digital experience would be considered an asset
• Strong multi-tasking abilities to wear many different hats in client relations, account management, customer service and administration
• Skilled at delivering excellent customer service while effectively managing multiple competing deadlines and priorities
• Excellent computer skills with proficiency in MS Office Suite programs
• Detail-oriented with the ability to proactively identify and address potential problems and risks

How to apply

Please email your resume to careers@bluenorth.ca and be sure to include the position title in the Subject. If you think a cover letter would be helpful to support your application, please include it as a separate attachment. You can also apply directly to the role at indeed.ca.

As we grow, Blue North Strategies is committed to creating an environment where employees feel included, valued and heard. Our belief is that a strong commitment to diversity and inclusion enables us to do our best work and help our clients take on the world. We are proud to be an equal opportunity workplace and encourage applications from all qualified applicants. If you have a disability or special need that requires accommodation at any phase of the application or recruitment process, please let the HR representative know.